Last updated: [01/01/2024]
Thank you for shopping at www.nellifecareproducts.com. If you are not entirely satisfied with your purchase, we’re here to help.
1. Eligibility for Refund
To be eligible for a refund, please make sure that:
The product was purchased in the last 6 days.
The product is in the same condition as when you received it.
The product must be unused and in its original packaging.
Proof of purchase is provided.
2. Refund Process
To initiate a refund, please contact our customer support at [mailto: firstname.lastname@example.org] or call us at +91 7778973500. Provide the following information:
Your order number.
Details of the product you wish to return.
Reason for the return.
Once your request is approved, we will provide you with a return authorization and instructions on how to proceed.
3. Shipping Costs
Shipping costs are non-refundable unless the return is a result of our error (e.g., you received an incorrect or defective item). If this is the case, we will cover the return shipping costs.
4. Refund Timeframe
Refunds will be processed within 7 working days of receiving the returned product. The time it takes for the refund to be reflected in your account may vary based on your payment method.
If you would like to exchange a product for another, please contact our customer support. We will guide you through the process and provide any necessary assistance.
6. Damaged or Defective Products
If you receive a damaged or defective product, please notify us immediately for assistance. We may require you to provide photos or other evidence of the issue to facilitate the resolution process.
7. Contact Us
If you have any questions about our refund policy, please contact us at [mailto: email@example.com] or call us at +91 7778973500.